Air Medical Resource Management (AMRM) or Crew Resource Management (CRM) is something that is done daily, on every flight, and every transport. AMRM/CRM is how we communicate and make decisions in the helicopter or vehicles with our crew members, and how we communicate with others that impact the flight or transport like mechanics, communication specialists, administrators, emergency room personnel and the patient.
AMRM/CRM Training is the yearly requirement. The difference is significant and the confusion is something that I hear and see often when talking to individuals about AMRM. There are a lot of people who feel AMRM is something that we do once a year in a classroom and then we are done with that requirement for another year. This came to my attention recently when I was asked in an email for my opinion on whether or not AMRM is the training we get every year. The writer states;
“many people say that this knowledge is just part of AMRM and already covered. I think the application of this knowledge is AMRM, but not how the knowledge is acquired. What is your thought on whether AMRM includes the knowledge acquisition?”
Here is my response.
I think a lot of people, especially administrators, feel that AMRM is another task needed to meet FAA and certification requirements. When treated as a task or required class it is nothing more than knowledge without application. It is the application of that knowledge that is so important. AMRM and CRM are ways of communicating not a class on communication. You stated “I think the application of this knowledge is AMRM, but not how the knowledge is acquired.” You are absolutely correct in the statement that the application of the knowledge gained is AMRM. But the second half of the statement can actually be labeled as AMRM TRAINING. It seems we always want to shorten things and in this case AMRM training simply gets shortened to AMRM. Therefore most people equate AMRM with the training or way of gaining knowledge and as instructors we tend to forget to focus on teaching how to apply that gained knowledge.
So to answer your last question, AMRM does not include the knowledge acquisition per se, but instead is the actual application of that knowledge. Here is another way to look at it. I can bring a video on how to play soccer and teach a class on it but we are not playing soccer until we go out and apply that knowledge. AMRM is not the same as AMRM training for the same reason.
AMRM and CRM are integral in an organization with a strong safety culture. AMRM training is a small but important part of AMRM that should never be treated as just another yearly requirement or catch phrase. It is the application of that training that becomes a way of life for a group of professionals that not only talk the talk but walk the walk of safety.